Shipping policy

How and where we ship, how long delivery takes, and what to do if something goes wrong.

Last updated: October 20269 sections

In short

We ship worldwide. Shipping is free on every order.
Each order is printed in 2 to 5 business days, then shipped with tracking.
Delivery after production takes 3 to 7 business days to the United States, 2 to 5 to the United Kingdom, 4 to 8 to the European Union and 5 to 15 to the rest of the world.

Where we ship

We ship worldwide. Our main markets are the United States and the United Kingdom.

Production time

Every item is printed to order by our print partner. Production takes 2 to 5 business days from the day you place your order.

Business days are Monday to Friday, excluding public holidays.

Delivery times

Delivery times start once your order has been produced and shipped.

Region	Delivery time after production
United States	3 to 7 business days
United Kingdom	2 to 5 business days
European Union	4 to 8 business days
Rest of the world	5 to 15 business days

These times are estimates. Customs checks, public holidays and carrier delays can add time.

Shipping costs

Shipping is free on every order, wherever you are. It's on us. You see the full price at checkout before you pay.

Order tracking

A tracking link is emailed to you as soon as your order ships. Use it to follow your parcel to your door.

Customs, duties and taxes

International orders may be charged customs duties, import taxes or handling fees by the destination country. These charges are the customer's responsibility unless stated otherwise at checkout.

We have no control over these charges and cannot predict their amount. Your local customs office can tell you more.

Address errors

Please check your shipping address carefully at checkout. If you spot a mistake, email us straight away. We can correct an address only before your order goes into production.

We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout.

Undelivered parcels

If a parcel comes back to us because the address was incorrect or incomplete, or because it was not collected, contact us. We send it again once you confirm the address. Any new shipping cost is paid by the customer.

Lost or delayed orders

If your order has not arrived by the end of the delivery estimate for your region, email contact@cytwomblypaintings.com with your order number. We check with the carrier and keep you updated.

If a parcel is confirmed lost, we send a free replacement or a full refund.